Your daily tasks:

• Consistently achieve email quality score goals to meet client and customer satisfaction goals.
• Maintain accuracy and security of customer information on the database;
• Following company policies and procedures, ensuring quality;
• Performing daily tasks in an efficient and timely manner;
• Investigate, troubleshoot, and diagnose hardware and software technical issues;
• Stay up to date with process changes and product updates;
• To complete daily tasks as allocated in an efficient and timely manner.

Requirements

• Language: Proficiency in Japanese (C1) and English (B2)
• Experience: Cool if you have experience in customer service;
• Technology: Knowledge of MS Office and developed computer skills;
• Personality: Motivated and enthusiastic. Dependable, reliable and able to perform duties with minimum supervision (w@h set up).

Advantages will be

• Ability to prioritize and plan;
• Independence AND ability to work with minimal supervision;
• Ability to solve problems;
• Attention to detail;
• Soft skills.