Experience: Minimum of 5 years of experience in a senior customer service, logistics or operations leadership role, preferably in the manufacturing or industrial sector., , Education: Bachelor’s degree in Business, Operations Management, or a related field. A Master’s degree is preferred., , Skills:, • Leadership: Proven leadership and team management skills, with the ability to inspire and motivate teams. Track record in successfully leading an international team in a matrix organisation, • Strategic Thinking: Strong strategic and analytical thinking abilities., • Communication: Excellent verbal and written communication skills in English. Proficiency in additional languages (such as French, Spanish, or Italian) will be considered a valuable asset., • Customer Focus: Deep commitment to providing exceptional customer service and driving customer satisfaction., • Organizational Skills: Strong organizational and project management skills, with the ability to manage multiple tasks and priorities., • Problem-Solving: Strong problem-solving and decision-making abilities., • Collaboration: Ability to work effectively with cross-functional teams and senior management. Ability to work in an international, matrix organisation, • Technical Aptitude: Familiarity with ERP systems, customer support software, and process automation tools., • Change Management: Experience in driving transformation, process standardization and customer support projects. Strong work ethic and high personal values while acting as a change agent with a strong team-orientation and ability to work under time pressure., • Time Management: Being able to organize and balance your activities appropriately. Ability to prioritize tasks and complete them in a dynamic environment

sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, remote work opportunities, flexible working time, integration events, parking space for employees