1-3 years of experience working in a call center, customer service environment, Restaurant or related field, Excellent verbal and written English communication skills to appropriately manage both internal and external partner relationships, Minimum high school Diploma, Ability to work in hybrid mode: 3 days per week from the office in Kraków, 2 days per week remote work (after probation period), Strong problem-solving and critical thinking skills, Experience with conflict resolution management techniques is highly preferred, Excellent soft skills and diplomacy to effectively de-escalate quickly, Ability to work under pressure and handle multiple tasks simultaneously, Familiar with internal software applications such as CRM’s, Salesforce, Talkdesk, Finance, payment, or customer service-related industry experience desired, Any experience working in a retention role where a persuasive attitude, excellent customer relationship skills, and a passion for meeting goals was rewarded, Able to create long-lasting bonds with clients and colleagues.

sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, corporate library, no dress code, video games at work, coffee / tea, drinks, parking space for employees, leisure zone, meal passes, redeployment package, christmas gifts, employee referral program