The Commercial Division Manager will be tasked with driving actions to meet and exceed company commercial goals through territory development, relationship building, and process/policy improvements.

This position will require the skills necessary to develop a team, monitor/manage district performance, and train the territory team in business and role responsibilities. This position will travel in territories to visit key account customers, monitor performance, and train and lead the territory managers executing sales and service strategies resulting in improved commercial (sales/service) outcomes for our customers and the Company.

WORK LOCATION:

North Carolina- (remote within the state)

Due to the nature of this field-based role, residency in North Carolina (Raleigh, Charlotte, or Durham areas) is required.

KEY RESPONSIBILITIES:

• Drive actions to improve key performance indicators in customer satisfaction, sales (installs), distributor sales network growth, full shop product category growth, direct service revenue, direct service profitability, direct service network growth, third party sales/service network growth and fix right first time two days (FRFT2D) through daily management and process improvements.

• Develop and foster key relationships with the proper stakeholders at key account customers to minimize customer equipment downtime and improve customer satisfaction.

• Develop and implement action items for territory development (customers, product lines, etc.)

• Manage and support Field Service Technicians

  • Conduct weekly meetings for the following topics:

    • Territory KPI review
    • Technician discussion (training gaps, performance issues, etc.)
    • Review of any issues that were escalated.
    • Communicate/review any business updates, process changes and other critical info.

  • Ensure Technicians are receiving support needed from other company resources (i.e. payroll, HR, Engineering, etc.)

• Payroll reporting and approvals

• Daily management reporting (revenue, dispatch data, etc.)

BACKGROUND & SKILL:

• Minimum of 2-3 years of demonstrated success leading a team to achieve results in a service, sales, and customer service function
• Automotive aftermarket is a strong plus
• Proven proficiency in remote work- ability to work independently while staying connected with a distributed team
• Strong computer skills, including MS Excel and PowerPoint. Experience with business intelligence tools (ex. Cognos, Microsoft PowerBI, etc.) is strongly preferred
• Highly organized communicator with the ability to effectively communicate to workgroups and individuals efficiently.
• Demonstrated ability in planning, scheduling, and coordinating activities to satisfy customer needs on a timely basis.
• A dedicated commitment to customer service excellence, with a proven track record of providing professional and proactive support that builds customer confidence, trust, and long-term relationships.

RELATIONSHIPS & TRAVEL:

• Travel: Up to 50% travel to customer sites as needed.
• Regular interactions with customers and prospects of Coats’ products including shop managers, automotive technicians, and other members of the tire and wheel services industry.
• Frequent collaboration with internal teams in various departments within the organization including but not limited to Field Service, Customer Service, and Finance

EDUCATION:

• Bachelor’s degree in business administration or related field is preferred (equivalent field experience and education combination may be sufficient)

To be considered for employment, candidates must reside in North Carolina.

The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.

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