Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewIn 2002, Citi established its regional Commercial Cards business to cater to the ever-growing needs of its clients, providing travel, B2B and virtual card solutions. The regional EMEA business now covers more than 550 corporate clients, 45 markets with significant further expansion underway.The main responsibility for client service officer is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns. Responsibilities:Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issuesInfluence clients to ensure that their program operates optimally for both the customer’s organization and CitiTaking ownership of issues and coordinating fast resolutionIdentify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leadsClient communication: organize conference calls resulting in action plans; prepare business reviews in collaboration with global service manager/ account managerRequirements:Proficiency in EnglishFluency in one of the following European languages (German or French) will be an assetA minimum of 1 year of experience in business-to-business customer service, account management or salesGood presentation & communication skillsClearly articulate, with effective speaking and writing skillsBusiness maturity which results in gaining/maintaining credibility and respect with senior contacts at the clientStrong MS Office and system skillsWhat we Offer:Competitive salary connected with annual salary review and discretionary annual performance bonusSocial benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)Hybrid model of work – from modern offices and from home, flexible working hoursWorking in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage withStructured onboarding process and extensive training offering (e.g. including Udemy, Degreed)Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideasUnlimited development opportunities within Citi global network.Exposure to a wide range of internal stakeholders as well as to senior management