Introduction

Are you a motivated leader that has a passion for Customer Service and enjoys working with people? Do you have what it takes to thrive under pressure and can switch focus when needed, while also leading a team of call center professionals? Prince William County is a growing, diverse county that serves more than 500,000 citizens. We have competitive pay, excellent medical benefits, life insurance, annual and sick leave, personal day leave and so much more without the commute to Northern Virginia or DC.

About This Role: The Tax Administration Call Center is hiring for the position of a fiscal regulatory analyst to co-supervise the call center and the day-to-day operations of the call center. This position will directly supervise staff, run the day-to-day operations of a busy call center, and meet with taxpayers. The supervisor will perform employee evaluations, set goals, mentor, hire, and train new employees.

Minimum Requirements: High school diploma or GED plus 5 years of tax experience to include at least 2 years of supervisory experience.

Preferences

• Two to three years of professional call center supervisory experience
• Knowledge of REV ONE and CashOne.
• Knowledge of VA Tax Codes, local and state laws
• Two to three years supervisory experience to include writing evaluations and discussing employee performance.
• Bachelor’s degree
• Excellent written and oral communications with the public and internal customers
• Personal Property taxes, Business License, Business Tangibles, Food & Beverage, Daily rental, Transient Occupancy, and Real Estate Taxes.

Special Requirements

Candidates are required to pass a pre-employment background check.

Work Schedule

Monday through Friday – 8:00-4:30pm or 8:30-5:00pm

Hiring Salary Range

$69,186.00 - $90,000

We Also Offer Great Benefits Including

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click here.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SEE YOURSELF HERE!

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.

The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.

Prince William County Benefit Programs

01

By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.

• Yes, I acknowledge and understand the above statement and wish to continue in this process.
• No, I do not wish to proceed any further in this process.

02

Please indicate your highest level of completed education.

• Bachelor's degree
• Associates degree
• High School diploma or G.E.D.
• None of the above

03

Please quantify your years of related tax experience.

• 5 or more years
• 4 years
• 3 years
• 2 years or less
• No experience

04

Please quantify your experience as a call center supervisor. Please make sure that the option you select corresponds with what is documented in the work history section of your application.

• 5 or more years of experience
• 4 or more years of experience
• 3 years of experience
• 2 years of experience
• 1 year of experience
• Less than 1 year of experience
• No experience

05

Please quantify your knowledge of Personal Property taxes, Business License, Business Tangibles, and Real Estate Taxes. Please make sure that the option you select corresponds with what is documented in the work history section of your application.

• 5 or more years of experience
• 4 years of experience
• 3 years of experience
• 2 years of experience
• 1 year of experience
• Less than 1 year of experience
• No experience

06

Do you have experience working with RevOne and/or CashOne? Please select the number of years of experience?

• 5 or more years of experience
• 4 years of experience
• 3 years of experience
• 2 years of experience
• 1 year or less experience
• No experience

07

Do you have knowledge of Federal, State and Local tax laws?

• Yes
• No

08

Are you a Team player and able to work and deal with a diverse group of people?

• Yes
• No

09

This position works Monday through Friday from 8:00am to 4:30 p.m. and from 8:30am to 5:00pm. There may be times there may be rotating schedule depending on availability of staff. Are you able to work this schedule?

• Yes
• No

10

If recommended for hire, you must consent to and submit information necessary to complete a criminal history check. Only candidates receiving a satisfactory result will be hired. I understand and agree to this requirement.

• Yes
• No

11

The position also requires extended days on a as needed basis and extended days in early October during peak periods. Ae you able to work this schedule?

• Yes
• No
• Required Question