About Glia

Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.

Who We Are

In this role, you will join Platform AI Group. Your mission will be to use innovations in the AI and LLM field to shift Glia’s customers efficiency to a new level.

Our Collaboration Model

While you will enjoy a role with processes optimized for hybrid or remote work, we deeply value in-person connection. For our colleagues based in Estonia, we highly prefer if you would work from the office more often than not. We also bring our engineering teams with remote members together at least twice a year to collaborate, innovate, and build relationships. You should be able to travel for these company gatherings, which may also include the final stages of the interview process.

Our Tech Stack

• Backend: Elixir, Ruby

• Frontend: React, JavaScript, TypeScript

• Infrastructure: AWS, Kubernetes (EKS), Docker, Terraform, Ansible, Istio

• Databases & Persistence: PostgreSQL (RDS), DynamoDB, Redis/Valkey, Apache Druid

• Event Streaming & Messaging: Apache Kafka, RabbitMQ

• AI: Amazon Bedrock, Github CoPilot, Google Gemini

• CI/CD & Build Tools: Jenkins, GitHub Actions, ArgoCD

• Monitoring: DataDog, Sentry

For some teams also:

• Backend: Go, Node.js, TypeScript, Python

• Voice Infrastructure: Kamailio, FreeSwitch, Homer

• Cross-platform Desktop: Electron

• MobileSDK: Swift, Java, Kotlin

Want to know more about working at Glia?  Check our Glia's Career FAQs