Middle Service Desk Engineer

GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.

We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.

We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world.

Our ambition drives us, our people make it real. Join us and be part of building champion-level success!

Middle Service Desk Engineer will be responsible for providing technical assistance to end-users, troubleshooting complex issues, and ensuring the smooth operation of IT systems within the organization. The position is based in our Warsaw office on a full-time basis, with the primary focus on on-site presence. Remote work is occasionally possible when there are no tasks requiring office attendance.

What You’ll Be Driving: \* Maintaining and updating printers, Wi-Fi, meeting room technology (Robin/Totem, iPad, PR TV), and SCCM to ensure functionality and reliability; \* Managing print servers and implementing self-service solutions for printer access; \* Monitoring and managing LAN networks to ensure smooth connectivity and performance; \* Ensuring meeting room technology is up-to-date and functional (TVs, AppleTV, HDMI, AirTame, Zoom Room, Jabra, projectors); \* Managing cable setup for TVs, monitors, and projectors to keep workspace organized; \* Updating and maintaining information on printer lists, meeting room descriptions, and network equipment plans; \* Managing asset inventory including IT equipment in stock, in use, and on order with accurate tracking; \* Maintaining tidiness and organization in server rooms, service desk rooms, and stock areas; \* Coordinating IT equipment delivery to/from users, service centers, and offices; \* Preparing and setting up laptops and peripherals for newcomers, position changes, and replacements; \* Processing dismissals by cleaning/wiping laptops, logging activities in systems to ensure data security; \* Communicating with users on IT issues and resolving problems quickly to minimize disruptions.

Why You’ll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it: \* Sports – gym, yoga, or any activity to keep you active; \* Medical – insurance and wellness services; \* Mental health– therapy or coaching support; \* Home office – ergonomic furniture, gadgets, and tools; \* Languages – courses to improve or learn new skills.

Work-life

• Parental support with paid maternity/paternity leave and monthly childcare allowance;
• 20+ vacation days, unlimited sick leave, and emergency time off;
• Remote-first setup with full tech support and coworking compensation;
• Regular team events – online, offline, and offsite;
• Learning culture with internal courses, career development programs, and real growth opportunities.

Our Culture & Core Values

GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back. \* FUELLED BY TRUST: we’re open, honest, and have each other’s backs; \* OWN YOUR GAME: we take initiative and own what we do; \* ACCELER8: we move fast, focus smart, and keep it simple; \* CHALLENGE ACCEPTED: we grow through challenges and stay curious; \* BULLETPROOF: we’re resilient, ready, and always have a plan.