• Deliver outstanding customer support when addressing advanced and intricate questions from employees, business partners, and managers through email, chat, phone, or ticketing systems

• Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systems

• Apply a case tool to capture all inquiries, customer information, case data, and updates, and communicate resolutions or raise issues as needed

• Maintain acute knowledge from operating within a P&C Tier 1 customer care environment, managing local benefits, talent acquisition, and Workday data processes and policies

• Perform employee data maintenance, including mass EIB loads into the Workday system, and validate business process data mapping

• Act as a point of contact for Tier 1, using the case tool for comprehensive inquiry management

• Perform deep benefit administration transactions, consult with employees, engage internal collaborators like payroll, and work with third-party vendors to ensure compliance

• Handle executive requests, elevated inquiries, and blocking issues timely and accurately

• Support recruiters and candidates directly, performing all recruiting administration transactions

• Effectively communicate HR policies and programs, and explain sophisticated subjects

• Manage workload efficiently to fulfill commitments within established service level agreements (SLAs)

• Bachelor’s Degree in IT, Business, or a related field, or equivalent work experience

• Over 2 years of experience in a P&C or HR contact center/shared services setting, handling inquiries and transactions across various HR functions

• Over 2 years of experience with Workday HCM, EIB mass load, and reporting

• Genuine interest in working within an HR or People & Culture operations team

• Enthusiasm for outstanding customer care, adaptable and flexible

• Excellent verbal and written communication skills in English and Polish

• Ability to multitask and work efficiently in a fast-paced, changing environment

• Ability to handle sensitive and confidential employee data

• Capability to work independently under general direction

• Proficiency in applying knowledge guide materials for research and inquiries

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations None Additional Information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.