About Sofia Stars

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. Sofia Stars is growing tremendously, and we continue to conquer new countries!

Role in a nutshell:

Now we're looking for an Arabic & English speaking Customer Support Agent to join our team and make his own contribution to our products.

Responsibilities:

• Providing support in Arabic by email and Live chats;
• Processing with great attention to details and content;
• Identifying clients' needs and proactively proposing solutions;
• Focusing on customer expectations and satisfaction;
• Working closely with our team to improve and establish the necessary processes.

Why Sofia Stars?

• Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
• Competitive salary and attractive bonus scheme;
• Working in a dynamic International company;
• Birthday celebration present;
• Ability for career and professional growth within the company;
• Sportscard (Multisport) - partly covered & team-building events and activities
• Wedding gift;
• Gift for newborns;
• Time for proper rest and 20 working days of Annual Vacation, maternity leave support;
• Food vouchers