Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Product Management Mission:

We bridge technology and business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge, and competitive awareness to collaborate with and lead efforts to envision, design, develop, and execute state-of-the-art products and features. Our output changes the communications game.

Why this role matters:

As a Senior Product Manager for the Messaging APIs, you will be responsible for driving the future of Vonage’s SMS and Messaging products, creating programmable, scalable, and profitable communication APIs across varied industry use cases.

This role involves end-to-end product management for assigned Messaging products, initially focusing on SMS. The Senior Product Manager (SMS) will collaborate with the SMS Product Area lead to define strategy and deliver competitive features that achieve strong business results. This position requires leading a cross-functional team, including engineering, operations, sales, and go-to-market teams, and staying current with technological advancements in the category.

What you’ll do:

Market Research & Customer Interface

• Collaborate closely with the SMS Product Area lead to gain a deep understanding of market trends, business strategy, and the needs of key customer segments.
• Design and develop useful, usable, and profitable product solutions to achieve financial targets for the global Enterprise SMS business.
• Work with prospective customers and sales teams on opportunity analysis, proposal development, and bids to address specific customer requirements.
• Understand the local competitive landscape and devise strategies, processes, and tools to execute and meet customer needs.
• Lead internal product integrations, including the Messages API (SMS channel), Verify API, and Vonage Contact Center product.

Product Life Cycle Management

• Define and justify new products by analyzing potential solutions, including product structures, pricing scenarios, and unique differentiators.
• Negotiate feature content with various teams, such as development engineering, operations, marketing, and product management peers.
• Lead critical cross-functional initiatives for product development, launch, and ongoing lifecycle management.
• Develop or contribute to significant product collateral, including FAQ documentation, user guides, and customer success stories.

Go-to-Market & Revenue Generation Support

• Develop and implement product-specific go-to-market strategies in collaboration with Marketing, Sales, and Business Operations.
• Work with the SMS Product Area lead to establish partnership strategies with resellers, system integrators, and complementary technology providers.
• Define optimal product packaging, pricing, and positioning, and collaborate with product marketing on messaging.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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