Technical Support Engineer

Commitment: Full-time Location: Poznań, Poland Work type: hybrid

The purpose of this role is to provide technical and integrations support to PayU customers (merchants). You will be assisting our customers during their integrations stage when they decide to work with PayU, walking them through the technical integration process making it as seamless and possible. You will also assist them during any technical difficulties they may experience once they already work with us. As a part of this role, you will also diagnose and troubleshoot reoccurring incidents, introduce documentation or process improvements.

RESPONSIBILITIES AND KEY ACTIVITIES: \* Technical support of PayU Customers – buyers and merchants \* Integration support of PayU Merchants \* Resolving Cases in CSM tool, support Customers by e-mail \* Support local teems with technical knowledge and own skills \* Ownership of Incidents, Requests and Problems until case gets resolved \* Monitoring of all necessary applications, dashboards, transaction platforms, logs, communication channels etc. \* Creation and update of technical documentation and internal knowledge bases \* Diagnostics of Incidents, requests and problems \* Reporting and escalating technical issues with payment platforms. null