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Service Manager (Virtual Workplace Management)

ERGO Technology & Services S.A.

Gdańsk
Employment
Omnissa
Employment
Pełny etat
  • steering and controlling the activities of providers for the Virtual Workplace
  • analyzing business/project requirements and translating them into technology together with the providers
  • supporting projects by analyzing requirements and performing tasks for the projects
  • analyzing service quality and performance, as well as discussing optimization with the involved providers
  • handing over changed procedures to involved providers (knowledge transfer)
  • taking ownership and regularly reviewing documentation and procedures
  • taking part in internal/external audits and certifications
  • participating in incident/crisis management when necessary
  • coordinating level 2 and 3 incidents together with providers and the customer (incident/problem)
  • coordinating the RCA process to be sure that suppliers provide all required analysis of the problem tickets on time
  • providing information on current developments and market overview for the services and technologies used for the Virtual Workplace Development
  • presenting change requests submitted by Virtual Workplace Team to ensure their preparation, documentation, and timely processing Let's be healthy– medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced– work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart– we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible– each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun– company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse– every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

Wyświetlenia: 2
Opublikowana5 dni temu
Wygasaza 26 dni
Rodzaj umowyEmployment
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