As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters

Our customers need more than video calls; they need media services like recording, broadcasting, and AI-powered post-call analysis. As Product Manager for Video Media Services, you’ll own these value-added services that extend video experiences and unlock new monetization opportunities The role is a great fit for an experienced product leader with a strong background in video communications who understands CPaaS systems and enjoys developing differentiated solutions

What you will do

• Define and lead the product roadmap for recording, broadcasting and server-side AI services
• Own and maintain the product roadmap in collaboration with other Product Managers delivering competitive video solutions
• Partner with engineering to prioritize features, resolve technical trade-offs, and ensure developer-first product design.
• Define pricing and positioning for video media services.
• Deliver post-call intelligence features such as transcription, translation, and analysis.
• Conduct market and competitive analysis to identify trends, portfolio gaps and new product opportunities to guide differentiation.
• Drive global cross-functional teams including engineering, PM, marketing, customer success to develop new video product offerings
• Collaborate with Developer Relations and Marketing to drive product adoption.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.