Join the team as a Nordic-speaking customer support specialist!

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries in various industries such as tech, travels, telecom etc. We’re also proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

This role also offers flexibility in terms of where you work: Either from the comfort of your own home, or from one of our offices!

Job Description

As a Nordic-speaking Customer Service Advisor at Concentrix, you are responsible for assisting our customers in one of the Nordic languages Swedish, Danish or Norwegian, through inbound/outbound phone calls as well as possible email and chat functions depending on the client you represent. This position provides customer service support and resolution of routine problems regarding client's product or services.

About the role, as a Customer Support Specialist, you will be responsible for

• Bringing great customer service to the customers via phone, email and in some cases chat
• Finding solutions for each individual customer to ensure their journey runs smoothly

Start date: Multiple start dates during 2025

Working hours: Work in 8,5 h shifts, this can include both weekdays and weekends

Location: Work from home within the Baltic region or from one of our offices! These include Riga, Tallinn, Tartu and Daugavpils.

Location: EST Tallinn Maakri 19/1, 10145 Tallinn To make the most of your time here, we'll offer you this:

• This role also offers flexibility in terms of where you work: Either from the comfort of your own home, or from one of our offices!
• A competitive base salary
• Possibility to earn performance-based bonuses
• A job you can do from the comfort of your own home or from our offices in city center - you choose!
• Flexibility to work either fulltime or parttime with an extensive training to make you have everything you need to succeed
• Additional health insurance
• Various benefits depending on your country of residence
• Supportive and fun coworkers (if we do say so ourselves)