As part of the Global Service Management tower, we design and deliver a comprehensive approach to managing IT services and processes across an entire organization on a global scale. This includes establishing standardised processes and practices to ensure consistent service delivery across locations.

The IT Service Manager will play a crucial role in the Service Reporting & Measurement area, ensuring consistent, reliable, and automated measurement and reporting on IT service performance. The role bridges ITIL-based Service Management practices with technical data analysis, transforming raw operational data into actionable insights that support decision-making, KPI management, and Service Level Agreement (SLA) performance tracking.

How you will get the job done

• developing and maintaining standard definitions of metrics and metadata (sources, frequency, accuracy)
• ensuring consistency across all reported metrics and indicators
• integrating data from systems such as monitoring, CMDB, ticketing, APM, log management, and others
• transforming raw technical data into meaningful management information (ETL, data normalization, transformation)
• designing and automating KPI/SLA reports, service status dashboards, etc.
• maintaining and developing reporting tools (e.g., ServiceNow modules or other required components)
• supporting Continual Improvement (CSI) through data-driven insights and analyses
• recommending automation and standardization opportunities for data collection and reporting Let's be healthy– medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced– work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart– we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible– each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun– company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse– every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!