Requirements

Expected technologies

Workday

Our requirements

• 5 years of Workday HCM functional and integrations experience,
• Workday and ITIL certification will be a value added.

Your responsibilities

• Support the design, integrity, and quality of an IT solution delivered to the Business,
• Manage project and change delivery including testing,
• Compliance management in application area including risk management,
• Application lifecycle management in SNOW and CMDB,
• Assisting in major incident & critical situation resolution, providing input and expertise to solutions for any incident. Requesting RCAs,
• Incident analysis to be regularly done for issue trends, identify recurring issues to be converted to problems, SLA adherence,
• Partners with Global HR areas to translate line HR and/or end users requests into business requirements; demonstrates understanding of what is and is not possible to help set realistic expectations both locally and global,
• Establish a working relationship with stakeholders, understanding their need for IT application services, and managing the introduction of new services, service improvements, and (eventually) service reductions and retirements.