Requirements

Operating system

Windows

Our requirements

• Very good command of Dutch Language (at least B2/C1 level)
• English on min. B2 level
• Strong at communication, teamwork, processes and customer orientation, especially friendly and professional phone etiquette
• PC literacy, especially the usage of Microsoft Office package
• Willingness to work in shifts (Mon-Sat; 8h between 07:30 and 22:00; for example 07:30-15:30, 08:30-16:30, 12:00-20:00 or 14:00-22:00)
• Willingness to work in hybrid mode (min. 1 office day per week)
• Knowledge of customer service principles and practices

Optional

• Experience in a similar position would be an asset

Your responsibilities

• Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
• Guide customers according to solution trees and knowledge base to solve incidents and service requests
• Provide detailed information on all performed activities to the next appropriate level specialists according to the process
• To update the call management system accurately and efficiently with call details, actions taken and resolution.