Czym będziesz się zajmować? We are looking for a Service Operation Expert (Archiving & Document Management solutions)RESPONSIBILITIES:Assist employees in selecting the best solution.Manage non-standard service requests.Oversee user accounts and licenses, including access management and license optimization.Maintain accurate system configurations and documentation.Support the Service Owner with ad-hoc reporting and data analysis.Plan, test, and implement service changes.Ensure the quality and performance of integrated AODocs libraries with other services (e.g., Docusign).Identify opportunities for process improvement and automation.Applying technical expertise.Support integrations between AODocs and other business tools.Provide training and guidance to employees.Develop and maintain user guides, training materials, and knowledge base articles.Document service processes, including request handling, account lifecycle management, and integrations.Ensure smooth coordination with Help Desk teams (L0/L1) and adjust knowledge base articles accordingly.Collaborate with our Managed Services partner handling L2/L3 support for AODocs and Google Drive.Troubleshoot complex incidents in collaboration with the Service Owner, vendors, and partners.Analyze recurring incidents.

Kogo poszukujemy? Strong experience in Archiving & Document Management systems (AODocs, Google Drive, SharePoint).Familiarity with user support, troubleshooting, and IT service management (ITSM) processes.Experience in process improvement, automation, and service transformation.Excellent communication and training skills.Ability to collaborate with internal teams and external service providers.Analytical mindset to identify trends and optimize service performance.