Your responsibilities

• You will be the link between the client and the operations teams on/offshore regarding the database production process, by translating client expectations into the necessary work orders and coordinating the production teams, to ensure the quality of the data delivered to the client and satisfy/surpass the client expectations.
• You will be in regular contact with your clients (face to face, phone, email) and with the commercial team to maximize client satisfaction.
• You will drive and coordinate discussions in regard to specifications limitations and technical possibilities on clients’ requests.
• You will ensure business growth support, by leading an effective discussion with clients and internal stakeholders, introducing clients to innovations and improvements for their databases that result in clients’ solutions driving revenue.
• You will suggest pro-active solutions to the client for simpler, more enduring and for NIQ more cost-efficient care of the client databases/reports.
• You will coordinate and ensure support on questions of clients regarding data quality and stay in a position to provide information regarding the status of the implementation.

Our requirements

• Strong client focus and service-oriented mindset.
• Excellent problem-solving skills with a solution-oriented and creative approach.
• Willingness to learn, grow, and adapt to change.
• Good to very good written and verbal communication skills.
• Comfortable speaking with clients via video calls.
• Ability to work from the Warsaw office at least twice per week.
• Effective time management and strong self-organisation skills.
• Proficiency in German.
• Proficiency in English.
• Basic proficiency in MS Office (Teams, Outlook, PowerPoint, Excel – including basic formulas like SUM).
• High attention to detail and commitment to delivering high-quality work.

What we offer

• Work in a mixed system: part of the week you work from home , a part from the office (2 days from the office), (Modern office in a great location, next to Dworzec Gdański metro station).

• Working in an international organization, numerous programs offering development or relocation to other departments or countries. Your development is important to us!

• Benefits package: Multisport card, private medical coverage (Medicover), life insurance, Benefit platform allowing to purchase cinema and theatre tickets.

• Additional days off and recognition of special moments in your life.

• Stable working environment with an employment contract.