Your responsibilities

• Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
• Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure clear and accurate exchange of information.
• Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
• Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
• High-Quality Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
• Proactive Solution Development: Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost-effective, and enduring database production for NIQ.
• Quality Assurance & Post-Production: Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients.
• Operational Meetings & Escalation Management: Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams to address any client concerns.

Our requirements

• 2+ years of experience working with corporate clients is a MUST.
• Strong problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solution.
• Excellent communication skills, both written and verbal, with a client-centric mindset.
• Ability to work collaboratively across different teams and manage multiple projects effectively.
• Proactive attitude with a focus on continuous improvement and client satisfaction.
• Fluency both in English and French.

What we offer

• Convenient Schedule - We operate in a hybrid work system, with two days a week in the office and the remaining days from home. This gives you the flexibility to work in the environment that suits you best. We also provide all the necessary equipment to make sure you can perform your duties effectively from home.

• International Team- You’ll be working with a diverse, international team, interacting daily with colleagues and stakeholders from different countries.

• Skill Development - This role provides an exciting opportunity to develop expertise by working closely with diverse clients. You'll gain firsthand experience in understanding client needs, delivering tailored solutions, and managing complex projects, which will sharpen your analytical, communication, and client management skills.

• Career Growth - As part of an international organization, you’ll have access to various development programs and opportunities for relocation within other departments or even countries. Your growth matters to us, and we’re committed to supporting your professional journey!

• Benefits Package -Our benefits package includes a Multisport card (paid partially by an employee and by NIQ - optional), private medical coverage through Medicover, life insurance, and a Benefit platform to purchase cinema and theater tickets. You’ll also have volunteer time off to contribute to causes that matter to you.

• Well-being - Your well-being is a priority. Through our Employee Assistance Program (EAP), you have 24/7 access to confidential support whenever needed. We also offer additional days off and recognize significant moments in your life.

• LinkedIn Learning - You’ll receive free access to LinkedIn Learning, allowing you to develop new skills at your own pace. From technical knowledge to personal development, this platform offers a wide range of courses to support your career growth.