Your responsibilities

• Advocate of Operations, to provide solutions that meet the client's needs and which are at the same time cost-effective and technically sustainable.
• Responsible for making decisions on behalf of operations for the region.
• Accountable for the agreed service level (quality, allocation of data) to be satisfied / surpassed, and the commitment to the client to be satisfied/ exceeded.
• Drives Operation Processes with Quality and On time Delivery as per Global KPIs
• Drives Standardization and Harmonization of processes across the region as per Global SOPs
• Delivers on Global Productivity targets including RUN and other Global initiatives
• Plans and controls resource allocation to optimize the “operations service” to clients
• Manages initiatives to deliver efficiency and productivity to the company
• Expected to coach and develop the team, monitor individual performances and identify talents or low performers
• Acts as an escalation point for the country team and constantly reviews and assesses team's KPIs periodically
• Meets clients to conduct client health check on operations

Employer requirements

• Preferrable MBA Graduate with minimum 12-15 years' experience.
• Effective leadership and technically sound.
• Experienced manage large team size in Operations - preferably team of 100 and above.
• Excellent People management skills and communication skills.
• Market research experience/industry (highly preferred) - Ops / Customer Success / Commercial Leaders .
• Fluent in English and Polish language

What employer offers

• Hybrid working model (3 remote working days per week)

• Development opportunities in an international environment

• A comprehensive benefits package: Multisport card, private healthcare (Medicover), life insurance, benefits platform, paid time off for volunteering, Employee Assistance Program (EAP), celebrations of life’s important moments, access to LinkedIn Learning

• Modern office located in the city center of Warsaw

• Stable employment under an employment contract