Your responsibilities

• User Support
• – Providing technical support to users, including remote support across all markets
• – Consulting users on the use of personal devices and installed system/office software
• – Supporting onboarding/offboarding processes by managing IT equipment handover and return
• Service Desk and Issue Management
• – Monitoring and processing user requests in the ServiceDesk system
• – Diagnosing and resolving software and hardware issues
• – Performing basic diagnostics and repairs of IT equipment
• Device and Software Setup
• – Installing and configuring business applications and tools
• – Setting up and maintaining Windows 10/11, iOS, MacOS, and mobile devices
• – Handling installation and replacement of consumables for printing and copying equipment
• Network and Infrastructure Support
• – Supporting office and retail network infrastructure in collaboration with network administrators
• – Participating in the opening and technical setup of retail locations
• – Ensuring networks are up-to-date and resolving local connectivity issues
• Logistics and Documentation
• – Managing logistics and communication with certified service centers for damaged devices
• – Controlling stock levels and timely ordering of peripheral devices
• – Contributing to the preparation of technical documentation and internal manuals

Our requirements

• Operating Systems and Software
• – Supporting and maintaining Windows 10/11, macOS, iOS, and Android environments
• – Using and troubleshooting Microsoft Office and Office 365 applications in a business context
• Hardware and Technical Knowledge
• – Performing diagnostics, maintenance, and basic repairs of laptops and PCs
• – Understanding computer hardware components and peripheral devices
• Networking and Infrastructure
• – Applying basic knowledge of network operations and structured cabling systems (SCS)
• – Collaborating with network teams to support stable connectivity
• Language Skills
• – Communicating effectively in both English and Polish (minimum B1–B2 level)
• What We Value in Our Team Members:
• - Responsibility and punctuality.
• - Attention to detail and a high level of accuracy.
• - Stress resistance and adaptability in a dynamic environment.
• - A proactive attitude and the ability to solve problems quickly and effectively.
• - Willingness to support users with patience and clear communication.

What we offer

• - A career in a large, fast-growing international company.
• - Comprehensive professional development, including access to the GROW UP corporate university and compensation for external education and training.
• - A workplace culture of openness, equality, and support.
• - Corporate health insurance after the probation period.
• - Corporate travel discounts with Join UP!