About the project

• We are looking for a Business Technical Services Analyst to join a global team supporting clients in the financial services sector, primarily based in the US. This is a client-facing, technically-oriented role, combining elements of application support, API-level troubleshooting, business analysis, and release coordination.
• You won’t be building systems from scratch – your focus will be on maintaining and enhancing existing financial platforms by identifying issues, proposing improvements, and ensuring seamless integration and system performance.
• This position is ideal for someone who is detail-oriented, technically capable, and confident in communicating with clients and internal stakeholders.
• The job requires afternoon working hours (14:00-22:00).

Your responsibilities

• Maintain technical knowledge of assigned clients’ environments and configurations.
• Provide first-line support and act as a technical escalation point for client issues (including occasional 24/7 on-call rotation).
• Monitor SLA compliance and ensure timely and accurate issue resolution.
• Collaborate with Business Account Managers and technical teams to identify opportunities for solution improvements and additional services.
• Analyze business requirements and contribute to documentation, integration efforts, and API troubleshooting.
• Participate in release management processes, including compliance reviews and client-side audits (e.g., PCI).
• Support clients during technical onboarding, upgrades, and change requests.

Our requirements

• Advanced command of English (B2+/C1 level or higher) – written and verbal.
• 1–2+ years of experience in technical support, business/system analysis, or similar client-facing role.
• Hands-on experience working with APIs and tools like Postman.
• Willingness to work during US business hours (2:00pm–10:00pm CET).
• Solid understanding of software systems and ability to translate technical issues into business language.
• Bachelor’s degree in Information Technology or related technical field.

Optional

• Familiarity with UNIX/Linux environments.
• Prior exposure to payment systems, credit card processing, or financial software.
• Experience in financial services software programming, configuration, or certification processes.
• Knowledge of ITIL or PMP practices/certifications.
• Exposure to tools such as Oracle PL/SQL, Microsoft Visual Studio, or VB.NET.
• Familiarity with licensing models like Prime Licensing Code.

Technologies we use

What we offer

• B2B contract

• Working devices

• 100% remote job

• Long term cooperation

• The job requires afternoon working hours (14:00-22:00).