Your responsibilities

• Accounting for transport services.
• Monitoring incoming requests from customers regarding transport documents.
• Direct contact with foreign customers.
• Establish and maintain strong relationships with customers.
• Monitoring payment orders and striving to minimize the number of defaulted payments.
• Preparing daily and weekly reports for the supervisor.

Our requirements

• High school diploma or equivalent; bachelor's degree preferred.
• Proficiency in English at min. B1 level.
• Exceptional verbal and written communication skills with a customer-centric approach.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and collaboratively within a team.
• Detail-oriented with excellent organizational and multitasking skills.

Optional

• Proven experience in a customer service or support role, preferably in a fast-paced environment.
• Proficient in using CRM software, ticketing systems, and other customer service tools.
• Knowledge of German or French would be an advantage.

What we offer

• Stable employment in an international company with 2300 employees located around the Europe.

• We are awarded with the title of the Great Place To Work Poland certificate.

• Grow with us through individual training programs, and language courses.

• Experience a one-of-a-kind friendly and supportive atmosphere and working conditions.

• Join our family-events and celebrations for employees.

• Share knowledge in our diverse and international teams.

• Give us regular feedback via surveys and internal meetings.

• Start your Boekestijn Experience with a chat over lunch with our COO – Sjef Boekestijn.

• Stay in good shape with the help of our internal gym, football field and squash courts.

• Comprehensive coverage of Private Medical Care and Life Insurance for you and your loved ones.

• Transportation to work - to make your commute more convenient, by providing transportation to work from Rondo Rataje.

• My Benefit Program – choose the benefits according to your needs among many various options available.

• We care for your employee’s journey, that is why we welcome you with a special welcome gift, we provide you with a buddy – colleague who will make sure you feel well in our office, and we offer you regular meet ups with cup of coffee with our Employer Branding department, to make sure everything is great during your first weeks in BT.