About the project

• We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support Representative. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and assistance. You will be responsible for addressing customer inquiries, resolving issues, and providing timely and accurate information. If you are a problem solver with excellent communication skills and a passion for delivering outstanding customer experiences, we would love to have you on board.

Your responsibilities

• Experience in customer support, operations, or trading within the B2B sports betting industry
• Proficiency in using APIs (GET/POST) and analyzing logs and internal system data for issue investigation
• Ability to clearly document technical issues to facilitate communication with development teams
• Excellent verbal and written communication skills in English (minimum B2 level)
• Strong knowledge of sports betting, problem-solving abilities, and critical-thinking skills
• Empathy and patience when dealing with customer concerns
• Strong organizational skills and the capacity to multitask effectively
• Flexibility to adapt quickly and efficiently in a dynamic environment, including availability for shift work, weekends, and holidays
• Familiarity with customer support software (e.g., Zendesk, Jira)

Our requirements

• Experience in customer support, operations, or trading within the B2B sports betting industry
• Proficiency in using APIs (GET/POST) and analyzing logs and internal system data for issue investigation
• Ability to clearly document technical issues to facilitate communication with development teams
• Excellent verbal and written communication skills in English (minimum B2 level)
• Strong knowledge of sports betting, problem-solving abilities, and critical-thinking skills
• Empathy and patience when dealing with customer concerns
• Strong organizational skills and the capacity to multitask effectively
• Flexibility to adapt quickly and efficiently in a dynamic environment, including availability for shift work, weekends, and holidays
• Familiarity with customer support software (e.g., Zendesk, Jira)

Optional

• Proficiency in additional languages such as Korean, Chinese, Ukrainian, Spanish, or Portuguese
• Experience with B2C sportsbook trading
• Familiarity with CRM systems, advanced ticketing systems, and basic SQL or data query languages
• Cross-functional collaboration experience with Product, Development, and QA teams
• Process improvement mindset and workflow automation skills

Technologies we use

What we offer

• Annual performance bonus

• Private medical care

• Life insurance

• Lunch cards

• Sport cards

• Professional training & courses + English language courses

• Integration events, company picnics

• Additional days off for: birthdays, volunteer work

• Employee referral program

• Fruits / coffee / tea / drinks

• Fun office activities in our leisure zone such as: table football, play station, board games, darts

• Welcome pack

• All the equipment you need (laptop, extra-monitor, headphones), you only have to bring your talent!

• Salary range: junior 4 700 - 7 000 PLN gross UoP or mid 7 000 - 9 500 PLN gross UoP