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Customer Service Advisor with Czech (Praca zdalna)

Concentrix CVG International Sp. z o.o.

Katowice
Praca zdalna
Umowa o pracę
Umowa o pracę
🌐 Praca zdalna
Pełny etat

Twój zakres obowiązków

  • Your responsibilities
  • Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
  • Follow established procedures to address customer needs promptly and professionally.
  • Process warranty claims and coordinate repair services for customers.
  • Provide technical troubleshooting support and guidance.
  • Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
  • Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
  • Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.

Nasze wymagania

  • Our requirements
  • Knowledge of Czech at C1/C2 and English at B2 level.
  • Ability to work with multiple systems and platforms.
  • Knowledge of Microsoft Office.
  • Ability to empathize with customers while maintaining an objective point of view.
  • Ability to work in a team, positive attitude, and ability to support colleagues.
  • Optional
  • Previous experience in Customer Services or in a Contact Centre.
  • Experience in complaint handling to ensure customer satisfaction.
  • Familiarity with Social Media and/or E-Commerce platforms.
  • Experience in cross-selling or up-selling product.
  • Interested in new technologies such as AI.

To oferujemy

  • What we offer

  • Benefits package: LuxMed private healthcare, MyBenefit with a monthly budget, private life insurance, MultiSport card subsidy

  • Talent development program: transparent career paths and promotions.

  • Self-development opportunities: access to e-learning platforms (Concentrix Academy and Concentrix University) and language courses.

  • Referral program: bonus for referring a friend of up to PLN 4,000.

  • Amazing work culture

Wyświetlenia: 2
Opublikowana3 dni temu
Wygasaza 28 dni
Rodzaj umowyUmowa o pracę
Tryb pracyPraca zdalna
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