Your responsibilities

• Providing front-line support to our clients across phone, email, web chat, and social media
• Answering queries from our client base on all of our products and platforms
• Resolving trade queries
• Providing clients with technical support with our front-end platforms and chart packages
• Conducting audit checks and client administration tasks
• In doing so you'll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention to premium client service and dealing roles.

Our requirements

• At least one of: a background in finance, economics, or a related field; experience in a financial or banking environment, or a client servicing/sales role; a demonstrated interest in financial markets;
• A degree-level education;
• Fluent competency in Italian (verbal and written) and high level of competency in English;
• Excellent interpersonal and communication skills;
• A logical and analytical approach to problem solving;
• Confidence to employ basic maths skills, particularly mental arithmetic;
• Strong organisational and time management skills;
• Ability to learn quickly and work under pressure;
• Literacy in MS Office;
• Good working knowledge of any additional European language would be a distinct advantage.

Optional

• A sales background or good working knowledge of any additional European language may be a distinct advantage

What we offer

• Home office equipment reimbursement

• Performance relate bonus

• Private medical cover for you and your family/partner (Medicover)

• Multikafeteria system (you can choose a multisport card, vouchers, etc.)

• Life insurance (Generali)

• LinkedIn Learning platform free access

• Share Plans for Employees

• Employee-led LGBTQ+, Women’s, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture

• Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform

• Well-being events as well as Employee Assistance Programme

• Summer picnic, New Year party and other social events

• 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work

• App-based parking spots booking system

• Stretching sessions

• Wellbeing weeks