Your responsibilities

• Manage all incoming and outgoing mail and courier services, ensuring timely processing and accurate delivery
• Coordinate with courier partners (DHL, POST, Securitas, S&S, etc.) to maintain excellence of service delivery
• Monitor and maintain mail consumables stock according to agreed par-stock levels
• Handle and update daily Trouble Ticket requests at least twice daily to ensure prompt resolution
• Provide reception coverage when required, serving as an ambassador for JLL's Integrated Facilities Management program
• Attend weekly catch-up meetings with Office Services Coordinator and Facilities Manager
• Maintain frequent communication with key business partners to understand and meet their departmental mail requirements

Our requirements

• Experience in hospitality industry or customer service role
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office tools (Outlook, Word, Excel)
• Strong problem-solving abilities with attention to detail
• Good organizational skills and ability to prioritize tasks
• Fluency in English and local language
• Strong customer focus with professional demeanor

Optional

• Previous experience in mail room operations or office services
• Knowledge of courier services and shipping procedures
• Experience with trouble ticket systems or service request platforms
• Understanding of inventory management principles
• Ability to suggest process improvements and efficiency solutions
• Familiarity with reception duties and front desk operations
• Experience working in a corporate office environment

What we offer

• Contract of employment

• Benefits package (private healthcare, cafeteria system, life insurance)

• Long-term career growth opportunities

• Training and development programs to enhance your skills

• Modern office in an attractive location (Warsaw Spire) near the subway station (hybrid working model) or possibility to work remotely