Your responsibilities

• Respond to customer and dealer requests (e.g. payment deferrals, early settlements, exchange of equipment, etc.) and provide exceptional customer support.
• Review and manage credit documentation for incoming credit applications.
• Monitor customer financing repayments (cash collection, past due management, write-offs).
• Process customer claims efficiently.
• Provide credit processing support to country credit underwriting teams.
• Establish close partnerships with stakeholders across our retail portfolio countries to ensure timely and accurate quality control of client data.
• Continuously look for improvements in processes and implement them in our systems.

Our requirements

• Basic knowledge of financial products such as loans and leases.
• Proficiency in English and German (B2+).
• University degree, preferably in a finance or business-related field.
• Excellent communication, customer service skills and customer centricity.
• Ability to manage customer interactions, handle complaints and work well under pressure.
• Affinity for numbers.
• Ability to multitask, meet tight deadlines, while maintaining close attention to detail.

Optional

• Experience with Robotic Process Automation (RPA) is a strong advantage.

What we offer

• Employment contract.

• Strong support for work-life balance, including flexible working hours (start time between 7:00 and 10:00 AM) and a hybrid work model at Business Garden in Poznan.

• Opportunities for professional development within the company, with strong support for internal career growth.

• Employee referral program.

• Additional vacation days based on length of employment.

• Holiday allowance when taking at least 2 weeks off.

• Daily use of a foreign language in a friendly international working environment.

• Private medical care, life insurance, a sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office.

• Free access to our e-learning platform, featuring over 1,000 courses, including offerings from LinkedIn Learning and Coursera.