IT Service Desk Analyst with Polish and German or French (Praca zdalna)

TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE

Warszawa, Wola
Praca zdalna, Praca hybrydowa
Umowa o pracę
Umowa o pracę
🌐 Praca zdalna
🏠 Praca hybrydowa
Pełny etat
Active Directory
Windows Server
Office 365

Your responsibilities

  • Provide first level support to customer in Shared Service Desk model in relation to IT requests and incidents including software and hardware related issues not limited to desktops (support involves mobile computers and other mobile devices).
  • Assist users over the telephone, through e-mail, voice mail, chat, over web interface and other channels customers reach out to Shared Service Desk seeking IT support.
  • Identify and solve software and hardware problems by giving step-by-step instructions.
  • Provide advanced support to customer’s PC using remote control tool.
  • Effectively communicate with other team members, 2nd and 3rd Level technical teams and end-users in order to provide and process information in response to Incidents, Service Requests, queries, escalations and reach SLAs.
  • Handle and document all incoming requests or incidents within the contractually agreed timeframes in IT Service Management tool. Own the ticket throughout its life-cycle and ensure that all relevant information is captured as per Quality guidelines. Follow up on the existing tickets, escalate unsolved cases to appropriate IT team: Network, Server, Application or other Support teams and ensure cases' timely resolution.
  • Log all calls in the helpdesk tracking database in English simultaneously while handling the call in other language.
  • Instruct users on usage of application systems.
  • Instruct users on ICT processes.
  • Translate end user communications to or from English in case necessary or required.
  • Manage personal and team backlog, perform daily ticket checks/backlog activities.

Our requirements

  • 1+ year of IT Service Desk experience
  • Fluent English, Polish and French or German language
  • Good knowledge of Windows operating system, Microsoft Office, Microsoft Outlook and other standard software's

Technologies we use

What we offer

  • Competitive salary with annual salary reviews

  • Mostly remote work (You will need to come to the office for 2 days onboarding)

  • Opportunity to use foreign languages and the newest technologies on a daily basis

  • Indefinite period employment contract after probation period

  • Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)

  • Sport's card (Multisport)

  • Private medical care for you and your family

  • Private life insurance

  • Access to wide range of learning & development platforms

  • Discounted theatre tickets

  • Work in a multicultural environment

Wyświetlenia: 6
Opublikowana3 dni temu
Wygasaza 27 dni
Rodzaj umowyUmowa o pracę
Tryb pracyPraca zdalna, Praca hybrydowa
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