Your responsibilities

• Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Polish-English Travel Customer Service in support of Booking.com working on site in Krakow, Poland, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
• Eligible applicants must be a resident of and eligible to work in Poland. Relocation assistance is available.
• What You’ll be Doing
• Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
• During a Typical Day, You’ll
• • Answer incoming communications from customers
• • Conduct research to provide answers for customers to resolve their issues
• • Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
• • Provide accurate, valid, and complete information by using the right tools, methods, and processes.
• • Ensure a high level of partner service and a positive partner experience

Our requirements

• Fluent in Polish and English
• High school diploma or equivalent
• 6 months or more of customer services experience
• Recognize, apply and explain your product or service knowledge
• Computer savvy
• Resident of or ability to immediately relocate to Krakow, Poland and gain work authorization expediently

What we offer

• Knowledgeable, encouraging, supporting and present leadership

• Diverse and community minded organization

• Career-growth and lots of learning opportunities for aspiring minds

• 20/26 days annual leave per year

• Excellent premises during training and when you come to the site for employee engagement activities in Krakow, Poland

• Relocation assistance available

• And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you