Your responsibilities

• What You'll Do:
• Team Leadership & Service Delivery:
• – Oversee daily execution of P&C services such as onboarding, employee changes, mobility, offboarding, or contractor management
• – Allocate workload across the team and monitor performance against SLAs, KPIs, and compliance standards
• – Ensure accurate and timely transaction processing and resolution of employee queries
• Stakeholder Collaboration:
• – Act as primary contact for in-country P&C and business stakeholders to resolve issues and ensure service excellence
• – Escalate complex or high-risk cases and support root cause analysis and resolution
• – Collaborate across teams (Payroll, HRIS, other Ops Managers) to align processes and share best practices
• People Management & Development:
• – Coach, mentor, and develop team members to build capability and foster a high-performance culture
• – Provide regular feedback, facilitate career development, and support engagement initiatives
• – Act as a change ambassador during implementation of new tools, processes, or global initiatives
• Compliance & Process Excellence:
• – Ensure adherence to labor law, data protection, and internal control requirements
• – Keep documentation (SOPs, process maps) accurate and up to date
• – Contribute to continuous improvement and standardization efforts within the P&C Operations function

Employer requirements

• What You Bring:
• Skills & Tools:
• – Fluent in English (spoken and written)
• – Proficient in SAP SuccessFactors and ServiceNow
• – Strong skills in Microsoft Office (Excel, Outlook, PowerPoint)
• – High attention to detail and organizational skills
• – Customer service mindset with strong analytical thinking
• – Operational and continuous improvement mindset
• Professional Profile:
• – 5+ years of experience in HR Operations or Shared Services, including employee lifecycle processing
• – 2+ years of people management or team coordination experience
• – Solid understanding of HR systems, standard operating procedures, and compliance requirements
• – Knowledge of labor law in supported countries is an advantage
• Your Background:
• – Bachelor’s degree in Human Resources, Business Administration, or related field
• – Demonstrated ability to lead with empathy, clarity, and accountability

Optional

• – Experience in driving standardization and process optimization
• – Experience working in an international, matrixed organization

What employer offers

• What Our Client Offers:
• Our client provides a dynamic, inclusive environment that values operational excellence, employee growth, and strong leadership. Benefits include:
• – Hybrid work model – work flexibly from home and a modern office in Gdańsk
• – Private medical care – comprehensive health coverage
• – Life insurance – additional security for you and your loved ones
• – Sports card – access to programs like Multisport
• – Paid wellbeing days – take time to rest and recharge
• – Learning and development – professional growth through courses, training, and internal knowledge sharing
• – Modern workspace – focus zones, collaboration areas, and great coffee
• – Eyewear reimbursement – support for corrective lenses
• – Education support – language courses, certifications, and formal study programs
• – Our client offers you the opportunity to take advantage of discounts on the purchase or rental of cars