Tech Solutions Specialist with Polish

Kraków

Work model: Hybrid (Krakow, Poland)

What we do

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.

In Poland, our offices are located in Gdańsk, Wroclaw, and Krakow. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!

About the role

You will be a part of a multilingual team in Kraków, Poland. The Team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in implementing our clients’ web-based products.

The Tech Solutions Specialist with Polish will be responsible for establishing a new service specifically dedicated to the client’s high-profile & critical programs. The team will be supporting EMEA-based clients/customers and therefore fluent level (spoken & written) is essential.

We offer

• Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
• Office perks: dedicated space for gaming and wellness activities, kitchen equipped with snacks and drinks,
• Open-minded and multinational environment,
• Opportunity to be part of a global organization focused on development,
• Professional development and clear career path,
• Training & development opportunities including language courses.

Responsibilities

• Communicate with advertisers and internal sales and services teams via phone, email, and chat as needed,
• Perform and verify the implementation of web-based products with customers,
• Give guidance, support, and train customers on how to use the products,
• Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed,
• Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures,
• In progress case handling to meet business requirements.

Your profile:

• Polish & English language on at least C1 level,
• Technologically capable of quickly learning customer service software applications and processing customer implementations that do not necessarily follow a standard template/process,
• Troubleshooting skills,
• Experience working in a B2B environment,
• Strong communication, customer service, relationship management, and support skills,
• Online advertising or ad product experience,
• Being able to “read and understand” web programming languages (such as HTML) would be a plus,
• Understanding CMS platforms at UI level (Wordpress/Shopify/Wix/Joomla) or similar would be a plus,
• Moderate experience in the maintenance of websites with associated knowledge of HTML, and JavaScript would be a plus.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.

We don’t just dream of a better way – we make it happen.

We take care of our people, clients, company, communities and climate by doing what’s right.

We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

About our Candidate Privacy Statement: https://www.cognizant.com/careers\_resources/Cognizant\_Candidate\_Privacy\_Statement\_English\_version.pdf

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm.). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.