Must have

• MS Office

• German (C1)

• English (B2)

Nice to have

• SAP

Requirements description

• Native or fluent in German (C1) and English (B2)
• Experience in customer service support, ideally in FMCG or retail sector
• Excellent communication skills and ability to work in a cross-cultural, international environment
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office tools
• Familiarity withSAP will be considered a strong asset

Offer description

Customer Service Specialist with German

Location: Warsaw

Availability: ASAP

Employment Type: Full-time

What we offer:

• Opportunity to work in an international and dynamic team
• A responsible position with room for personal and professional growth
• Supportive work environment that promotes company values
• Base salary with bonuses
• Private medical care
• Life insurance
• Multisport card

If you're passionate about delivering excellent customer service and fluent in German and English — we’d love to hear from you!

Your responsibilities

1. Efficiently manage customer orders and related documentation
2. Maintain and develop strong relationships with clients and the sales team
3. Generate and update client statements
4. Oversee promotional agreements and ensure proper execution
5. Report any variances in sales strategy implementation
6. Detect and escalate critical issues in customer service processes

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