Job description

The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

About the Role

In this position, you will be responsible for 2nd level support of applications critical to the client's quality certification processes. You will work closely with users, analyze technical issues, and ensure the reliability of systems based on Oracle technologies and Unix environments. Strong communication skills in German are essential for understanding documentation and collaborating with stakeholders.

Your Responsibilities

• Provide 2nd level support and incident resolution for business-critical applications
• Perform troubleshooting and root cause analysis using SQL, PL/SQL, and Unix Shell
• Maintain and enhance Oracle Forms-based solutions
• Interact with business users and technical teams in German
• Ensure accurate documentation and support within ITIL-based processes (e.g. incident, change)
• Contribute to process improvements and application performance tuning

Required Skills & Experience

Strong working knowledge of:

• SQL / PL/SQL
• Oracle Forms
• Unix and Shell scripting
• Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
• Fluent German – both spoken and written (minimum B2–C1 level)

Nice to Have / Preferred Qualifications

• Experience in application support or management
• Basic programming experience (e.g. Bash, Python)
• Familiarity with:
• OBIEE
• Microsoft SharePoint
• ServiceNow (SMaaS)
• ITIL practices

What’s in it for you?

• Wellbeing programs & work-life balance - integration and passion-sharing events
• Private medical and dental care
• Benefits platform – shopping, cinema, sport etc.
• Co-funding of sports activities, e.g. Multisport & OK system cards, b-active program
• Courses and certifications e.g. Google Cloud, AWS, ITIL
• Conferences and Expert Communities
• Gift packages for special occasions: Easter, Christmas, Children’s Day
• Appreciation for seniority: additional days off, Atos Jubilee gifts
• Remote working or commuting allowance
• Charity and eco initiatives

What happens next?

• Quick conversation with HR
• Interview with a Manager/IT expert/project representative
• Feedback (1-5 business days after the interview)