Job description

Our offer:

• Employment based on B2B contract via Experis

• Compensation: 120-150 PLN per hour

• Opportunities for professional development and career advancement

• 100% remote work

• Multisport card

• Private healthcare system

• Life insurance

Tasks:

• Manage the end-to-end lifecycle of IT assets and services, from procurement to decommissioning

• Ensure that all IT hardware, software, and services remain compliant, up-to-date, and well-documented throughout their lifecycle

• Coordinate with internal teams, suppliers, and stakeholders to resolve lifecycle-related issues efficiently

• Log, track, and prioritize lifecycle incidents and problems; ensure they are resolved within agreed timeframes

• Organize and lead Life Cycle Management meetings, preparing agendas and distributing key materials in advance

• Monitor and report on the progress of incidents, problems, and changes affecting IT asset lifecycle

• Ensure proper approvals and rollback plans are in place before any implementation

• Maintain accurate lifecycle documentation and process materials

• Create and distribute daily, weekly, and ad-hoc lifecycle-related reports

• Minimize service disruption to the business caused by lifecycle-related issues

• Contribute to process improvements and cost optimization

• Support service transition activities when new services are introduced into operational support

• Collaborate with technical and non-technical teams across multiple locations

Required Skills and Qualifications:

• Hands-on experience in IT infrastructure, particularly in operations or service management

• Proven experience in a lifecycle management-related role within an IT or customer service environment

• Strong understanding of IT asset lifecycle processes and best practices

• Familiarity with Service Management frameworks (e.g., ITIL); ITIL Intermediate certification is a plus

• Experience using Life Cycle Management tools and systems

• Strong knowledge of managing SLAs and KPIs

• Excellent skills in Microsoft Excel

• Ability to update and maintain process documentation and training materials

• Excellent communication and interpersonal skills

• Ability to prioritize, manage pressure, and take ownership of tasks

• Fluent in German and English

Nice to have:

• Experience with service transitions and onboarding of new IT services

• Experience managing escalations and producing service performance reports

• Background in driving continuous process improvements

• Familiarity with compliance standards and customer-specific regulatory requirements