Responsibilities

• Provide 2nd line support for Automotive & Quality applications installed in our customers’ plants, including workaround, resolution, analysis and escalation for more complex tickets
• Provide 1st line support, supporting advanced logistics processes through utilization of ticketing tools like JIRA and Team Foundation Server
• Managing the end to end communication with the client

About Hermes Reply

Hermes Reply offers management consulting, IT advisory and implementation services for the introduction of industry 4.0 technologies. We have a twenty-years experience in the Automotive and Manufacturing sector and an international presence with office located in Italy, Poland and China. We are part of Reply Network that gives access to a technology playground with expertise in a broad array of innovation domains.

• Medical Care: Comprehensive medical care packages.
• Benefits Platform: Access to the Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care packages, meal tickets, sports cards (Multisport and preferential terms for popular Gyms), cinema tickets, shop vouchers, discounts, and more.
• Language Courses: Access to a platform to practice your language skills.
• Training Opportunities: Regular and systematic further training opportunities (internal and external) to support your development.
• Company Events: Cooperation within an internal community with networking events, coding challenges, and company parties.