Customer Support Associate (mid/senior)

Job Description:

At Arrow, we're currently looking for a Mid/Senior Customer Support Associate. In this position, you'll have the opportunity to contribute individually and as part of a team by managing complex post-booking processes, ensuring timely order fulfillment, and supporting high-tier customers across the full order-to-invoice cycle.

What You'll Be Doing:

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
• Responsible for Post-booking to Invoice process, including but not limited to maintenance of Value-Added orders & and follow-up to complete the post-booking process.
• Backlog Management.
• Responsibility for complex and high tier customer backlog.
• Work with the buyer and different portals to expedite factory purchase orders to meet customer open order demands.
• Pull reports from our Business Intelligence - BI system.
• Handle SWAPS
• Internal Requisitions - IR – ISO.
• Allocations / Constraints Materials.
• Work with BOMs.
• Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
• Work with COP inventory, (Customer Owned Parts)
• Support the sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
• Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
• Work with FA (First Articles) engineers to set up orders in the system.

Job Complexity

• Has developed knowledge and skills through formal training or considerable work experience.
• Works within established procedures with a moderate degree of supervision.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.

What You'll Need

• 3-year degree and 3-4 years of experience or High school graduate with equivalent related experience.
• Industry experience is preferred in a similar field.
• Must be familiarized with BOMs.
• Must be familiarized with ERP systems - Oracle is a plus.
• Must be familiarized with Business Intelligent - BI systems.
• Must be familiarized with the Quoting process.
• Must be familiarized with Expedites.
• Intermediate to advanced knowledge of Microsoft Excel is a must.
• Experience supporting sales efforts.
• Communication skills teamwork-oriented.
• Ability to communicate fluently in English; knowledge of German or French is a strong plus

What’s In It for you?

• This is a full-time position.
• Working in a multicultural environment.
• Permanent contract.
• Other benefits – Private medical care program, Multisport card
• Hybrid role

Location:

PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type:

Full time

Job Category:

Business Support