Duration: 10-12 months Language: English/Full professional Seniority: Senior

PROJECT INFORMATION:

• Industry: Manufacturing
• Client: Company from Denmark
• Remote work: 100%
• Project language: English
• Business trips: No
• Project length: 12 months
• Start: ASAP / max 1 month notice
• Assignment type: B2B
• Equipment: On the consultant

Summary:

The Senior Service Operations Manager is key to ensuring the operational stability and performance of the AX2009 and AX2012 environments. This role focuses on governance and supports strategic initiatives within the organization.

Main Responsibilities:

System Operations Management:

• Oversee the operation of all AX2009 and AX2012 environments.
• Ensure system performance, availability, and capacity meet business SLAs.
• Lead incident, problem, and change management processes following ITIL best practices.

Service Governance & Compliance:

• Collaborate with internal audit, Security, and Functional teams to maintain audit readiness and ensure regulatory compliance.

Operational Support & Issue Resolution:

• Lead L2/L3 support teams in troubleshooting and resolving AX environment issues.
• Implement proactive monitoring, automation, and continuous improvement initiatives.
• Manage escalations with third-party vendors for advanced support.

Collaboration with Project Teams:

• Support large-scale transformation projects, ensuring minimal disruption to operational environments during upgrades, migrations, and new implementations.
• Oversee cutovers, testing, and hypercare for new project go-lives.

Stakeholder & Vendor Management:

• Serve as the primary point of contact for AX service operations across business units, IT teams, and external partners.
• Drive continuous service improvement (CSI).
• Define and report on KPIs, SLAs, and operational dashboards to senior leadership.
• Long-term cooperation.
• Transparently built relations based on trust and fair play.
• Co-financed benefits: Medicover card, Multisport card.