Requirements

Operating system

Windows

Our requirements

Understanding of the IT environment and readiness to learn new processes and technologies Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware ITIL knowledge would be an asset

Language Requirements:

Danish – at least C1 English – at least B2

Your responsibilities

As a Technical Support Agent with HCLTech, you will perform a support role for the Danish-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Daily Activities:

Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users Route problems to internal support group Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge Administer and provide User Access in various systems Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions