Requirements

Operating system

Windows

macOS

Our requirements

• minimum 1 year of experience in an IT Support or Helpdesk role
• solid working knowledge of either macOS or Windows 11
• ability to effectively use knowledge bases and technical tools
• quick learner approach with strong problem-solving skills
• proficiency in technical English (min. B2+ written and spoken)
• excellent command of the Polish language (native or near to native)
• strong communication and interpersonal skills, including the ability to handle a high volume of inquiries and provide user training on hardware and software

Optional

• familiarity with Active Directory and Office 365 administration
• experience with Windows Server administration, including Hyper-V and Microsoft Azure
• hands-on experience with MDM solutions such as Jamf Pro and Microsoft Intune
• practical knowledge of macOS environments

Your responsibilities

• troubleshooting and resolving hardware and software issues reported by GetResponse employees
• maintaining and managing IT hardware
• administering mobile device management (MDM) systems, including Jamf Pro and Microsoft Intune
• managing SaaS tools and software licenses
• assisting with the onboarding of new employees by preparing and configuring necessary IT resources
• providing technical support and cooperation across various departments and teams
• continuously developing technical skills and staying current with industry trends and best practices