Requirements

Expected technologies

Microsoft Windows

Microsoft Excel

Microsoft Word

Microsoft Dynamics

Optional technologies

JIRA

Service Desk Plus

Atlassian

Confluence

Our requirements

• Minimum 1 year of experience in direct technical support for users and IT infrastructure, including servers and networks
• German language proficiency at a minimum of B2 level and English proficiency at a minimum of B1 level
• Readiness to work in a 24/7 shift system, limited to the factory in Jawor
• Motivation for continuous learning and professional development in a dynamic technical environment
• Residing in Poland required

Optional

• Experience with ticketing systems
• Familiarity with TeamViewer, RDP, Remote Desktop, VPN
• Career development plans in the IT field
• Basic knowledge of ITIL.

Your responsibilities

• Providing IT operations support by handling tasks related to production, quality, logistics, and resolving network or infrastructure issues
• Diagnosing and resolving issues with hardware and software on the shop floor or in the control center, following available documentation
• Managing system tickets by creating, updating, and closing requests to ensure efficient problem resolution
• Maintaining network infrastructure and devices through patching, troubleshooting, and overseeing the proper functioning of the shop floor equipment