Requirements

Expected technologies

Jira

Confluence

Oracle

Operating system

Windows

Linux

Our requirements

• At least 3 years’ experience working in either IT Service Management or Infrastructure/ Software support or Project Management area.
• Very good knowledge of ITIL methodologies mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management.
• Ability to build and maintain strong relationship with stakeholders and colleagues from other teams.
• Can-Do attitude where no task is too small or big.
• Team player and adaptable to change.
• Good knowledge of IT technologies, their components and their operational environments.
• Good knowledge of Windows, Linux or Database such as Oracle.
• Strong communication skills in English is a must.

Optional

• Communicative German and or French.
• ITIL v4, Project Management (PRINCE2/ PMP), Network or any IT related certificate.

Your responsibilities

• Be accountable for maintaining effective control of the end to end application and service (which includes Dev; UAT; Production and Contingency).
• Successful operation and continuous improvement of services.
• Adhere to governance processes and ensure compliance with all FIM requirements, IT Controls & processes.
• Pro-active plan of service requirements (e.g. Evergreening, capacity upgrades) and regularly communicating the benefits and performance of the services to the Business.
• Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions.
• Collaborate with key stakeholders within your Function such as other Services Owners; POD Team Members; Risk & Control Officers; Infrastructure Leads; vendor; SSP Leads and CCO Tech colleagues, and within Group such as Cyber Security.
• Delegate requests for information / completion of regular reviews to POD team members for completion, then consolidate information and respond to requester.
• Regular review of inventory tools to maintain service and application information.