Requirements

Expected technologies

AWS

Operating system

Windows

Our requirements

• Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred).
• 10+ years of hands-on experience in ServiceNow implementation and administration, with at least 5 years in an architectural leadership role.
• Proven track record of developing and executing ServiceNow strategies and roadmaps at scale.
• Deep understanding of ServiceNow modules (ITSM, ITOM, CSM, ITAM, …) and integrations.
• Experience with enterprise architecture frameworks (e.g., TOGAF), ITIL methodology, and cloud platforms (AWS, Azure).
• Strong leadership, communication, and stakeholder management skills.
• ServiceNow certifications (CSA, CIA, CTA) preferred; TOGAF and security certifications are a plus.
• Fluency in English (written and spoken).

Your responsibilities

• Leading, inspiring, and developing a high-performing architecture team.
• Owning and evolving the ServiceNow architectural roadmap to meet current and future business needs.
• Driving innovation by identifying and implementing new ServiceNow capabilities and best practices.
• Ensuring platform designs comply with enterprise architecture principles, security policies, and relevant regulations (e.g., GDPR).
• Partnering with executives to align architecture with overall strategy and report on progress, risks, and opportunities.
• Promoting a culture of collaboration, quality, and continuous improvement within the ServiceNow ecosystem.