Requirements

Expected technologies

ServiceNow

Our requirements

• Proven experience in configuration management, preferably in an IT service management environment.
• Excellent English and German communication skills, both written and verbal
• Strong knowledge of ITIL processes and best practices.
• Hands-on experience in deployment, configuration, or administration of the ServiceNow platform, familiarity with system automations, table topology and integration architecture

Your responsibilities

• Configuration Management: Maintain and manage the CMDB, ensuring that all CIs are accurately recorded and updated. This includes hardware, software, and network components.
• Process Improvement: Develop and implement processes and procedures for configuration management. Continuously improve these processes to enhance efficiency and accuracy.
• Compliance: Ensure compliance with internal and external standards and regulations related to configuration management.
• Collaboration: Work closely with other departments, including IT, procurement, and finance, to ensure that all configurations are properly managed and maintained.
• Reporting: Generate and distribute reports on configuration management activities. Provide insights and recommendations based on these reports.
• Incident and Change Management: Support incident and change management processes by providing accurate and up-to-date configuration information.
• Training and Support: Provide training and support to staff on configuration process and tools.