Requirements

Expected technologies

Tableau

ServiceNow

Our requirements

• 3 to 5 years of experience in IT Continuity, Disaster Recovery, or a related field
• A background in Business Analysis or ServiceNow module configuration/use
• Familiarity with IT infrastructure (networks, servers, storage) and recovery strategies
• Strong skills in functional documentation, user support, and issue resolution
• Experience working with Tableau, ServiceNow, or other enterprise tools
• Excellent communication and coordination skills
• Fluent English (written and spoken)
• A degree in Computer Science, Information Systems, or a related field

Your responsibilities

• Define and draft functional specifications for IT Continuity-related ServiceNow modules (e.g., ASC, IC Plan, Exercise) and cross-functional modules (Risk, Issues)
• Gather and document user requirements from global business entities
• Support ServiceNow developments and manage follow-ups on enhancements, incidents, and remediation activities
• Provide functional support to users, handle debugging, and escalate issues as needed
• Create and update IT Continuity project specifications and visualizations in Tableau
• Coordinate and validate IT asset classification and ensure data consistency in ServiceNow
• Assist in developing and improving Disaster Recovery (DR) strategies with IT asset managers
• Monitor execution and evidence collection for DR tests and continuity exercises
• Track and analyze incidents impacting continuity; propose and document corrective actions
• Maintain up-to-date documentation on continuity policies, procedures, and test results
• Help promote awareness and understanding of IT Continuity best practices across teams