Requirements

Expected technologies

Microsoft Teams

Microsoft Outlook

OneDrive

SharePoint

Microsoft Office 365 suite

Our requirements

• Minimum 1 year of professional experience (internships or traineeships included)
• Good command of English (spoken and written) – mandatory
• Understanding of computer hardware and basic configuration principles
• Willingness to work on-site, 5 days a week
• Knowledge of configuration and usage of MS Outlook, Teams, Word, and Excel
• Familiarity with LAN/WAN and Wi-Fi network configuration and maintenance
• Fluent Polish required
• Residing in Poland required

Optional

• Technical degree or background

Your responsibilities

• Providing IT support to end users, resolving technical issues related to applications, systems, and hardware
• Preparing and configuring computers for new users
• Ongoing troubleshooting and issue resolution on-site at the client’s location
• Diagnosing and resolving second-line support tickets related to Microsoft Teams, Microsoft Outlook, OneDrive, SharePoint, Microsoft Office 365 suite
• Collaborating with global support teams to resolve more complex incidents
• Documenting solutions and contributing to the knowledge base
• Operating within IT service management systems (ticketing tools)
• Performing tasks in accordance with international IT service standards (ITIL, PRINCE2, ISO 9000, ISO 27000)