Requirements

Operating system

Windows

Our requirements

• 3+ years of experience in business, process improvement, or program management
• Experience with business intelligence tools, data visualization techniques, marketing analytics
• Working knowledge of CRM platforms (Dynamics or Salesforce or CPQ) and MS Office proficiency
• Academic background in business administration, data analysis, or finance (Skills in Pricing and Finance is a big bonus)
• Strong (data-) analytical skills
• Experience in manufacturing, B2B sales, or product configuration environments.
• Familiarity with CPQ tools and pricing strategies
• Excellent communication and presentation skills are crucial to effectively translate complex data into actionable recommendations
• Strong team player and comfortable working in matrix environments
• Flexible hours are required, US time zone will be required

Optional

• German speaker
• Certification in Lean Six Sigma, PMP, Scrum master or similar methodologies is a plus

Your responsibilities

Operational user support & continuous improvement process:

Creation and moderation of ticketing process (e.g., error reports, access requests) Create and lead our application requirement management Execution of daily system checks in both test and production environments, including creation of test offers Implement methodologies and policies to optimize workflows and reduce waste Facilitate process mapping and documentation to standardize best practices Collaborate with IT and external consultants to implement new functionalities (e.g., SAP, Salesforce, CPQ) Collaborate closely with Marketing and Service teams to ensure seamless workflows and usability in SFDC

User Enablement & Communication:

Participation in regular alignment meetings with regional back offices Close collaboration with users to identify needs early and provide targeted support Training of users, including follow-up communication and documentation Maintenance of user manuals Creation and maintenance of reports/dashboards across applications