Opis stanowiska

Do you enjoy helping people and solving everyday tech problems?

We’re looking for a friendly and proactive Customer Support Specialist with fluent Hungarian to join our team!

This role combines online customer support (chat, phone, email) with in-person assistance at our store, so if you like variety, working with people, and making their day better – we’d love to hear from you.

Place of work: Hungary, Budapest

Work mode: Hybrid

Full time: Full time

Contract type: Contract of mandate, B2B

Salary:

Contract of mandate: 1000-1200€ gross

B2B (netto FV): 7,6 - 8,80€/hour (~1250-1450€)

Job Description

• Responding to customer inquiries through various communication channels (phone, email, chat)

• Assist walk-in customers with product inquiries and purchases, offer product demonstrations and guidance and ensure an excellent customer experience at the store

• Handling complaints, returns, and other issues related to customer dissatisfaction - prepare and pack parcels for shipping, handle courier pickups and shipping documentation, coordinate shipments to Customer Service in Trzebinia

• In-Store Maintenance & Operations - maintain cleanliness and organization of the store , monitor stock levels and communicate replenishment needs, report technical or operational issues

• Identifying customer needs and assisting them in using specific product features

• Providing professional customer service in line with the company’s values

• Building long-term relationships with customers and maintaining a positive company image

• Collecting and analyzing customer feedback to improve service quality

• Monitoring competition and internet in the country

• Supporting the team where needed

Requirements

• Fluent in Hungarian language

• Knowledge of English (B2), Polish will be an asset

• 1-2 years of experience in a customer service related position (preferably in the technology industry)

• Understanding of customer service processes and ability to solve problems in a proactive manner

• Excellent communication skills and empathy in dealing with customers

• Ability to solve problems independently and work under pressure

• Ability to build relationships with customers and colleagues

• Experience working with individual and/or B2B customers will be an asset

Nice to have

• Experience working with individual and/or B2B customers

• If the person could start asap - but quality is more important of course

Our Offer

International

• Well-established, fast growing, international company with colleagues from all around the world
• Development initiatives
• Freedom to create, test, learn and grow in a small team
• Flexible working hours
• Hybrid mode of working